Contact Swag Dog Promo - we're here to get YOUR name OUT THERE!

Welcome to customer service

Do you have a question? Would you like some help?

At Swag Dog we understand that each idea, each product and each company is unique, which is why our friendly and dedicated staff are here to ensure that the products you choose will help you get noticed.

Our customer service department is dedicated to helping you choose the product that is right for you at the best possible price. No question is too trivial, no order is too small. Call us today!

General Questions

1. How do you get to your facilities?

Please click here for directions.

2. What are your hours of operation?

Friday, 9am - 5pm EST.

3. Do you have a showroom or store on-site at your facility?

No store, but we do have many examples of our work and plenty of folks ready to take you on your facility tour when you arrive. If that's not convenient, request a catalog showcasing our products, or visit one of these links:

• Apparel & Promotional Items
• Licensed Products
• Motorsports

4. Where do you print and embroider your products?

We do ALL of our own screen printing and embroidery in-house.

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Sales Related Questions

1. What is the usual turnaround time for printing and / or embroidering shirts?

Upon confirmed art approval, approximately 7-10 days.

2. What sizes do you carry?

We carry all regular sizes, as well as shirts 5XL - 6XL.

3. How is price determined for the kind of apparel I require?

Prices generally depend on what kind of garment, quantity ordered, how many colors used in the print, how many different print locations on the shirt, type of ink or stitch, rush job, and other factors. For an accurate quote, please contact customer service and we'd be more than happy to assist you.

4. Do you sell blank shirts?

Yes, but only in quantities of 144 or more.

5. Do you produce numbered and named uniforms?

Yes

6. Do you provide price breaks for larger orders?

Yes, in increments of 1-11, 12-23, 24-35, 36-71 etc.  Please contact a sales representative for an accurate quote.

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Art Related Questions

1. How much are art charges?

Art charges are incurred at $50.00 per hour.

2. I already have the art, will I still be charged art hours?

If the art provided is a low color count, and in a high enough quality file that we do not have to re-draw it, then art charges usually do not apply.

However, provided art that are not the correct file format (ex. too low of a resolution ) must be reproduced by our art staff to be made print-ready. Art charges will incur accordingly. Also, high color count designs and / or complicated designs (ex. photographs, elaborate designs, etc.), will incur art charges even if it is a high resolution. All art must be separated in order to be made screen print ready.

3. What is "separation"?

Separation or separating is the process that all artwork for screen-printing must go through. All the colors being used in the print must be meticulously broken down individually, being that screen-printing prints only 1 color at a time.

4. What kind of file should I provide my art in?

Ideally, a vector file would be best. i.e. .EPS, .AI,or Freehand file. Otherwise, a high resolution .jpeg, .tiff, .bmp, .psd, and .gif are also acceptable, but will usually incur art charges to redraw due to unusable quality. The worse quality the file is, the longer it takes to redraw.

5. What is the “Art Approval" I received?

The art approval is a document we utilize to make sure that the design is exactly as you want it before the job prints. This ensures quality and accuracy of the design. It is vital to note that a job will NOT print until the art approval is sent back with the appropriate information filled out.

6. I was charged additional art hours from what was previously quoted, why is that?

We do our best to make accurate estimates, and they are generally consistent to the actual art hours. However, there are times when a customer may want to change the design from the originally dictated or provided art concept in the middle of the art creation process. In these instances and similar situations, additional art charges will be added due to unforeseeable art hours incurred by the customer.

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